Refund policy
We appreciate your patronage and faith in our brand. Customer satisfaction stands as our core objective. Should the goods you receive fail to meet your expectations fully, our customer service team is ready to offer dedicated support at any moment.
30-Day Hassle-Free Return Promise
Our 30-day return policy takes effect starting on the day your parcel is delivered (calculated by the logistics delivery timestamp).
Return Requirements: Merchandise has to stay in its brand-new original state, never been used or broken, with all original labels and attachments kept intact.
Broken, Flawed or Mis-Shipped Goods
Kindly conduct a thorough inspection right after receiving your parcel. Reach out to our support team within 48 hours if you encounter the problems listed below:
Goods sustained damage during transit.
The delivered product differs from your placed order (wrong item delivery).
Factory defects exist on the merchandise.
Solutions: We will bear the full cost of return shipping and organize an urgent item replacement or a complete monetary refund for you.
Guide to Initiate a Return (Four Easy Steps)
To guarantee a seamless return procedure, never ship back the product before getting confirmed approval from our support team:
Get in Touch with Support Staff: Write an email to msheliagk1@gmail.com, attaching your order ID and the specific cause for return. For product quality faults, attach clear photographic evidence for verification.
Get Official Return Approval: Our professional team will assess your application and issue an official Return Merchandise Authorization (RMA) form plus comprehensive operation guidelines within 24 hours.
Schedule Parcel Pickup: For qualified return applications, we will supply a pre-paid return shipping label or arrange complimentary door-to-door parcel pickup with zero extra charges for you.
Ship Out the Parcel: Wrap the item tightly for protection and hand over the sealed package to the designated logistics courier.
Refund Procedure
Product Verification Period: Our warehouse team will finish condition inspection for returned items within 3 to 5 working days.
Refund Channel: After the returned goods pass inspection validation, we will execute the refund and transfer funds back to your initial payment account.
Refund Arrival Cycle: Refund disbursement is generally finished within 10 working days. If the reimbursement fails to arrive after 15 working days, you can consult your bank or card provider, or message our support team, and we will furnish a transaction reference code for your checking.
Get In Touch With Us
For any puzzles regarding return and exchange services, do not hesitate to connect with us:
Customer Support Email: msheliagk1@gmail.com
Reply Efficiency Guarantee: We promise to respond to all customer consultation emails within 24 working hours on business days.